Refund policy
Returns
We offer a 30-day return policy. You can request a return within 30 days of receiving your order.
To qualify for a return, the item must be:
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Unused and in its original condition
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With all tags attached
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In its original packaging
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Accompanied by proof of purchase
To start a return, contact us at shopnowinuae@support.
Return Address:
UAE Warehouse
[Insert Complete Warehouse Address]
Once your return is approved, we'll provide return instructions. Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Perishable goods
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Personal care items
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Hazardous materials
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Sale items
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Gift cards
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
To exchange an item, return the original product first. Once your return is approved, you may place a new order for the replacement item.
EU Customers
For orders shipped to the European Union, you may cancel or return your order within 14 days of delivery without providing a reason, provided the item is unused, in its original packaging, and includes proof of purchase.
Refunds
After we receive and inspect your return, we'll notify you of the approval status.
Approved refunds are processed to your original payment method within 10 business days. If you haven't received your refund within 15 business days after approval, please contact us at shopnowinuae@support.